Frequently Asked Questions

Choose a collection, open the NFT you want and select Buy with Card. During checkout, you will enter the required payment information and the wallet address that should receive the NFT.

TOKA NFT is designed to support secure card checkout. The available card types, currencies and payment methods may depend on your country and the payment provider.

Yes. NFT prices on TOKA NFT are displayed in United States dollars so that the purchase amount is clear before checkout.

A purchase is confirmed after the payment provider approves the transaction and the corresponding blockchain transaction is successfully processed.

A payment may be declined because of card restrictions, insufficient funds, incorrect billing information, identity verification requirements or a decision made by the card issuer or payment provider.

Yes. You need a wallet address that supports the Polygon network and ERC-721 NFTs. The wallet address is used to deliver the NFT after the purchase is confirmed.

You may use a compatible self-custody wallet that supports Polygon and ERC-721 tokens. Always verify that you control the wallet address before submitting it during checkout.

Blockchain transactions generally cannot be reversed after completion. Carefully verify the wallet address before confirming the purchase. TOKA NFT cannot guarantee recovery when an NFT is delivered to an incorrect address.

Delivery begins after payment confirmation. Processing time can vary depending on payment review, identity verification and Polygon network conditions.

Some wallets do not display every NFT automatically. Confirm that the wallet is connected to Polygon and check whether the NFT needs to be imported manually using its contract address and token ID.

TOKA NFTs are designed to be issued on the Polygon network using the ERC-721 token standard.

Minted on purchase means that the NFT is created on the blockchain after the purchase is confirmed instead of being minted in advance.

ERC-721 is a blockchain token standard used for unique digital assets. Each token has its own token ID and can represent ownership of a specific digital collectible.

Purchasing an NFT normally provides ownership of the blockchain token. Copyright, commercial rights and usage rights depend on the terms attached to the specific collection or artwork.

After the NFT is delivered to a wallet you control, it can generally be transferred using a compatible Polygon wallet. Network fees and wallet rules may apply.

The payment provider may request identity verification depending on the purchase amount, country, payment method and applicable compliance requirements.

Checkout may require contact details, billing information, wallet address and identity verification information. The exact requirements are determined by the payment provider and transaction conditions.

A purchase may not be cancellable after payment has been completed or the NFT has been minted and delivered. Contact support as soon as possible if you believe a transaction was made incorrectly.

Refund requests are reviewed according to the transaction status, the payment provider’s rules and the TOKA NFT Refund Policy. Completed blockchain transactions may not be reversible.

Use the Contact page or email support@tokanft.com. Include the collection name, NFT number and relevant transaction details, but never send passwords, recovery phrases or private wallet keys.